There is something deeply satisfying about checking a box. A task completed. A project moved forward. A visible sign that progress is being made. I understand the appeal. Marc and I have been using Zoho Projects to manage our work together. It gives us structure,...
What creative process teaches us about leading through uncertainty Here is something most leadership books won’t tell you: clarity is rarely where you start. It’s where you end up — and only if you’re willing to tolerate the mess that comes first. In...
I learned to drive on an Oldsmobile Cutlass Supreme in the 1980s. I am under five feet tall, and the seat of that car was not built with me in mind. My parents solved this practically and without fanfare: they bought rocking chair cushions and propped me up until I...
You’ve Been Training for This For the last few weeks, I’ve been having a similar conversation with leaders—the same conversation I’m having with myself. We’re forgetting what we’ve already been through. Why We Can’t See What We Know...
Something you might not know about me: I love and collect children’s picture books. I don’t mean this in a nostalgic, “I-used-to-read-them-to-my-kids” kind of way. I mean I actively seek them out, I think about them seriously as art and...
Jump-Start Your Succession Plan: Create an Emergency Management Plan Are you having trouble figuring out your succession plan? You’re not alone. Most leaders I work with get stuck in the same spiral of questions: Who will replace me? Who will replace them? Do we...
Clinical staff undergo years of intensive training to master technical procedures, understand complex diagnostics, and deliver life-saving care. However, while medical schools and nursing programs excel at teaching the hard science of healthcare, the “soft...
Some of the hardest leadership moments come when you don’t have the authority to decide. You’re not the one running the meeting. You don’t get the final say. Your name isn’t on the door—or the org chart. And yet, you feel the weight of what’s happening. You notice...
Living Leadership that Fits There are seasons when leadership is obvious. A title is given. A decision is public. A role is clearly defined. People know who is “in charge.” And then there are seasons – often longer ones – when leadership is quieter and...
In the complex ecosystem of modern healthcare, clinical teams, administrators, and payers must work together for success. Collaboration is essential to achieve positive patient outcomes and financial sustainability. However, gaps often exist between these teams,...
