The number of generations in today’s workforce creates a unique situation that poses both upsides and challenges for management. Employers can make the most of this opportunity by creating working environments that speak to all employees, regardless of age. In this...
Picture this: A prospective customer interested in your services looks up your business online. After landing on your small business’s website, the user is met with a generic digital presence that feels detached from your brand and unwelcoming. As a result, they...
Storytelling is often seen as one of the most effective strategies to improve customer engagement because stories are estimated to be about 22 times more memorable than facts alone. They create an emotional connection with your audience, helping your message stick in...
With over 10 years of small-business marketing experience and over 13 years of direct sales experience, Brian King outlines several ways your small business can optimize operations and get back to what you do best, serving your community. Brian is the co-founder and...
Your learning business, whether a consultancy, coaching business, or association, is tasked with providing professional development opportunities that interest and engage your target audience. But how often do you prioritize your own professional development, as a...
What matters most to membership organizations? As the Senior Content Marketing Manager for Personify’s Wild Apricot and MemberClicks products, this is the question always on Kerry McCreadie’s mind. Their goal is to help nonprofits, associations, and clubs discover the...
Susan Detwiler is the President of The Detwiler Group and an expert at helping organizational leaders craft actionable strategic plans in line with their vision, mission and values. In this post, she shares what she’s learned about helping organizations during...
Denise Jacobs is a speaker, author, and creativity evangelist. The author of Banish Your Inner Critic, she is committed to helping leaders release their full potential. We’re thrilled she’s written this post for our Concord Leadership blog readers. If you...
Replacing an executive director is very hard to do. It can be traumatizing to the board, the staff and the community being served. But sometimes it needs to be done and doing it right is critical to the overall health of your organization. I write this post from the...
