I just finished a brand new book called Exactly What to Say by Phil Jones. He shares a couple dozen phrases to use in sticky situations. Some of the most helpful are in the context of following up. Think about a person you’ve asked to do something. Maybe...
Being a nonprofit CEO or executive director can be one of the most overwhelming positions. Not only do you have the normal audiences of staff and clients to serve, you have your board and even donors. Your plate is filled with tasks and to-do’s! Yet often, it...
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