Customer Service Essentials All Small Business Leaders Need
For small businesses, success is rarely guaranteed. Without the financial backing that big corporations have, it can be challenging to compete and make a name for yourself. However, you can put your business in the best position for success by optimizing the...
Is it a scar or just a scab?
Have you ever gone through an experience that you thought scarred you? One that you felt completely defined you in a negative light? Maybe you were fired. Or you had a business fail. You've come to think of these scars as something that changes how people see you. So...
The Foundation for Great Follow Up
Have you ever done business with someone and then feel like they've ghosted you? You thought things went well, they seemed to like you, but now they don't reply to anything? Even things they'd promised to respond to? Yesterday, I got to spend the day training a great...
Are you planning your critical conversations?
As an executive coach, I spend the majority of my time helping clients figure out exactly what to say at various points in their journey: a career change holding firm to a boundary helping a disgruntled client or staff member making a sale asking for money answering...
Leaders often have to hide their problems
Leaders tend to hide our problems. We realize most people are more interested in their problems than ours. And sometimes we find sharing our issues becomes a weapon others use against us. So we build up a habit of hiding. Listening to La'Vista Jone's BOSS Talk podcast...
Is your team missing important email?
You have an email address. But what if people misspell your name? I just had an email confirmation sent to me. I regularly have confirmations sent to me so I thought nothing of it. Until I saw the spelling: My name was misspelled. It happens all the time. Even though...
You don’t have to be great at everything!
In a recent coach certification class discussion, we were talking about the benefits of helping our clients explore their hardwiring. We looked at the three levels of hardwiring included in Quadrant 3 Leadership: Abilities (like those surfaced in the Highlands Ability...
Observing Juneteenth
Juneteenth is this weekend. Now a federal holiday, it remembers June 19, 1865, the day the last enslaved people were freed in the USA. That is more than three years after the Emancipation Proclamation. And more than two months after the Confederate surrender. (You can...
Announcing the Q3LC Summer Session!
I am thrilled to introduce you to the Quadrant 3 Leadership Certification "Summer Session" class! So far, we've offered this ICF-accredited coach certification over 10- to 12- weeks. These brave leaders have chosen to do all the 36-hours of work in just five weeks!...