by Concord Leadership Group Contributor | Dec 23, 2025 | Guest Post, Organizational Leadership, Strategic Plan, Team Building
In the complex ecosystem of modern healthcare, clinical teams, administrators, and payers must work together for success. Collaboration is essential to achieve positive patient outcomes and financial sustainability. However, gaps often exist between these teams,...
by Emily J. Pitman | Dec 18, 2025 | Coach Certification, Coaching, Journey, Organizational Leadership, Personal Leadership, Q3LC Coaches
If you’ve been around Concord Leadership Group for any amount of time, you’ve heard us talk about Q3LC—Quadrant 3 Leadership Coach Certification. This program grew directly out of Marc’s book, The Surprising Gift of Doubt. From that work, we developed a ten-week...
by Emily J. Pitman | Dec 3, 2025 | Coaching, Organizational Leadership, Personal Leadership
I have an aquarium in my office. Right now, it holds one small fish and one persistent snail. The tank needs a clean and a top-up of water. I know this. And yet… I’ve been enjoying the soft background sound of water dribbling from the filter into the tank. It’s...
by Marc A. Pitman | Nov 25, 2025 | CEO/Executive Directors, Organizational Leadership
As a leader, it’s easy to think you need to have all the answers. After all, people are asking you lots of questions. They’re looking to you for guidance and direction. And for most of your formative years – grade school, high school, college, early...
by Emily J. Pitman | Nov 5, 2025 | Coaching, Journey, Organizational Leadership, Personal Leadership
Over the past several months, we’ve been traveling together through what we’ve called a Journey Mindset. We began with Possibility, that spark of imagination that calls us forward even when the path isn’t clear. We noticed Patterns, the steady rhythms and quiet...
by Emily J. Pitman | Oct 22, 2025 | Focus, Journey, Organizational Leadership, Personal Leadership
Marc and I have a secret trick that we use whenever we move, go on vacation, or take on a big house project. We always keep a deck of cards nearby. Our cards of choice include UNO, Skip-Bo, or a standard deck that we can play Cribbage with. We don’t always play, but...
by Emily J. Pitman | Oct 7, 2025 | Coaching, Journey, Organizational Leadership, Personal Leadership
When Marc and I first used the phrase “co-pilgrims on an unknown journey together, for an unspecified length of time,” we didn’t realize how deeply true that language would become. We used it lightly at first — a poetic alternative to “dating.” Over time, it has...
by Emily J. Pitman | Sep 10, 2025 | Coaching, Organizational Leadership, Personal Leadership
This article is part of a larger series exploring leadership with a journey mindset. Journeys invite us to see leadership not as a fixed destination, but as an unfolding process—one that begins with possibility, moves through challenges, and opens up new perspectives...
by Marc A. Pitman | Sep 4, 2025 | CEO/Executive Directors, Organizational Leadership, Personal Leadership
As we enter the final stretch of 2025, leaders everywhere are asking: how can we finish the year well? For many, the temptation is to push harder and do more. But our Quadrant 3 Leadership (Q3LC) alumni know that sustainable success doesn’t come from frantic activity....
by Concord Leadership Group Contributor | Aug 22, 2025 | Guest Post, Organizational Leadership, Staff Relations, Strategic Plan
When patients visit your medical practice, they see your front-office staff members and their physicians. What they don’t see is all the work that goes on behind the scenes that ensures your practice continues to run smoothly and in compliance with local and federal...
