Storytelling is often seen as one of the most effective strategies to improve customer engagement because stories are estimated to be about 22 times more memorable than facts alone. They create an emotional connection with your audience, helping your message stick in...
Have you ever gone through an experience that you thought scarred you? One that you felt completely defined you in a negative light? Maybe you were fired. Or you had a business fail. You’ve come to think of these scars as something that changes how people see...
Have you ever done business with someone and then feel like they’ve ghosted you? You thought things went well, they seemed to like you, but now they don’t reply to anything? Even things they’d promised to respond to? Yesterday, I got to spend the day...
Leaders tend to hide our problems. We realize most people are more interested in their problems than ours. And sometimes we find sharing our issues becomes a weapon others use against us. So we build up a habit of hiding. Listening to La’Vista Jone’s BOSS...
In our current Quadrant 3 Leadership Cohort, we’ve been talking about personality, abilities, and habits. Over the course of a few classes we’ve looked at the Enneagram, the Highlands Ability Battery, assessments like DISC, and the various ways we use...
Last week in our Quadrant 3 Leadership Coach Certification class, we were talking about how to help clients and direct reports clarify their values and start drafting their personal mission statements. Trying on Values One thing I love about this class is the varied...
Have you ever had one of “those” weeks? One of those weeks where appointments and your missed to-do’s seem to be piling up like police cars in the Blues Brothers? That was me this week. Tasks took longer than I’d planned. Volunteer commitments...
Back in college, my dorm decided to have a junior high themed night. Complete with time at to the roller rink, followed by time at the mall. And lots of music. Initial suggestions for the mixtape included: Chicago’s “You’re the Inspiration” REO...
What a week. As I sat to write my weekly Follow Up Friday reminder to subscribers, my Twitter feed is full of reports from Minneapolis and my podcasts with updates from Louisville. My inbox was full of fear filled emails about how to lead with all the uncertainty. And...
If you are in Fargo area yesterday, you might have heard our CEO Marc A. Pitman on KFGO’s The Drive. He got to talk with host Dan Michaels about why everyone else is getting on our nerves. Using Karen Horney’s simplified model of three instinctual stances,...
