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Customer Service Strategies All Business Leaders Should Know

Customer Service Strategies All Business Leaders Should Know

by Concord Leadership Group Contributor | Dec 3, 2024 | Journey

2023 saw 5.5 million new business applications, maintaining the surge in entrepreneurship that has been ongoing since 2020. While this boom in business is a good sign economically, it also means that as a small business owner, you now have to face additional...
Become a More Sustainable Small Business: 9 Ways to Thrive

Become a More Sustainable Small Business: 9 Ways to Thrive

by Concord Leadership Group Contributor | Oct 22, 2024 | CEO/Executive Directors, Guest Post

This post was contributed by Kyle Payton, General Manager at ThriftCart. In crowded marketplaces, sustainable business practices stand out and win: 89% of consumers worldwide report changing their shopping habits to be more eco-friendly. 65% of consumers are more...
Nonprofit Financial Health Indicators: 5 Metrics to Monitor

Nonprofit Financial Health Indicators: 5 Metrics to Monitor

by Concord Leadership Group Contributor | Oct 16, 2024 | CEO/Executive Directors, Guest Post

This post was contributed by Jennifer Alleva, Chief Executive Officer at Your Part-Time Controller, LLC. While developing programming, building donor relationships, and working with beneficiaries is the heart of what your nonprofit does, you must also complete the...
Why Are Company Values Important? 4 Tips to Reinforce Yours

Why Are Company Values Important? 4 Tips to Reinforce Yours

by Concord Leadership Group Contributor | Jul 29, 2024 | CEO/Executive Directors

This post was contributed by Andy Howell, CEO of Uncommon Giving. At your company, you have an assortment of people with varying skills, perspectives, and motivations. So, how do you unite these diverse individuals into a collective force that drives growth, yields...
3 Ways to Engage Customers with Your Small Business Website

3 Ways to Engage Customers with Your Small Business Website

by Concord Leadership Group Contributor | Jun 11, 2024 | Guest Post, Organizational Leadership

This post was contributed by Olivia Mode-Cater, Director of Strategic Initiatives at DanceStudio-Pro. Picture this: A prospective customer interested in your products or services looks up your business online. After landing on your small business’s website, the user...
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