Build a Customer Loyalty Program: 4 Tips to Get Started

Build a Customer Loyalty Program: 4 Tips to Get Started

This article is contributed by Spencer Hoffman, Vice President of Sales and Product at POS Nation. Spencer dives into four actionable next steps for creating a loyalty program for your customers - and how that can benefit your small business.  For any organization...

Follow up as service?

Follow up as service?

You probably have heard of SaaS - Software as a Service. What would happen if you saw follow up as a service? Follow Up isn't about "needing" the other person" I admit, following up can be tedious. One thing that makes it worse is the feeling that you "need" them to...

Do you get stressed when activities become habits?

Do you get stressed when activities become habits?

Habits can be incredibly helpful. They can help us use our time more efficiently. And they can increase our capacity to do more of what we'd prefer to be doing. But making an activity become a habit takes time. And focus. And effort. So much time, focus, and effort...

Congratulations to the new Quadrant 3 Leadership Coaches!

Congratulations to the new Quadrant 3 Leadership Coaches!

I am thrilled to introduce you to the brand new certified Quadrant 3 Leadership Coaches! These four leaders have completed the course work for this ICF-accredited coaching certificate program. And they are already using Quadrant 3 leadership tools with their clients...

17 leaders on leadership, doubt, and growing to excellence

17 leaders on leadership, doubt, and growing to excellence

Have you ever invited some of your favorite people to a party? And been surprised when they actually said yes?! That's what happened a year ago today. I didn't want to shout "buy my book" on the release day for The Surprising Gift of Doubt. So my wife suggested I do...

Returning back or pressing forward?

Returning back or pressing forward?

In our current Quadrant 3 Leadership Cohort, we've been talking about personality, abilities, and habits. Over the course of a few classes we've looked at the Enneagram, the Highlands Ability Battery, assessments like DISC, and the various ways we use stories and...

5 Best Practices for Performance Management in 2022

5 Best Practices for Performance Management in 2022

This article was contributed by Jennifer C. Loftus, MBA, SPHR, PHRca, GPHR, SHRM-SCP, CCP, CBP, GRP. Jennifer is a founding partner of and national director for Astron Solutions, a compensation consulting firm. The world of work has continued to evolve with the...

Coaching certification for today’s leaders

Coaching certification for today’s leaders

2022 looks full of uncertainty. But one thing is certain: your team will need more highly developed leaders now than ever. Coaching is that skill set most leaders are missing. It's not their fault. It's largely just that they don't understand what coaching is. And how...

4 Things for Leaders to do when feeling stuck

4 Things for Leaders to do when feeling stuck

In the best of times, leadership is challenging. In these times, the challenges seem to have exponentially increased! It's increasingly hard to make plans based on a high level of certainty. Planning can seem like a series of fits and starts. Fits and starts often...

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