They were immediately popular. People were tweeting and emailing posting about the success they were having as a result of these #FollowUpFriday emails.
The secret is in the follow up
The popularity took us a bit by surprise. But it probably shouldn’t have. After all, the “secret” to success is following up. In fact, following up is the secret to much of life.
It takes courage. It takes discipline. And tenacity to follow up. And a pleasant disposition to follow up well!
If you’re in need of #FollowUpFriday inspiration, read the growing list of comments on this page.
And to get your own free #FollowUpFriday reminder emails, just enter your first name and email here:
“When I read Marc’s emails I hear them in his voice and feel as energized as I do when I am around him in person!”
Dear Marc, Greetings from Nepal! This is the very first time had an opportunity to go through the # Follow Up Friday. However, I liked the tips very much. The statement that “even very good leaders should be followed up and reminded sounds very simple but its essence is very impactful. The tips which also highlights the need for courage, discipline, and tenacity of the following has encouraged me to be more prepared and cautious.
Thank you very much for your very useful tips.
In the meantime could you also please suggest any links where we could learn on the ways and approach of following up considering the level and hierarchies?
Best regard,
Rewati
Rewati: Thanks for your thanks.
Your comment confuses me. These email reminders are the strategies. As you get these each week, I share different ways of following up or ways to prioritize.
If you’re looking for a book, I love “Go For No!” But when it comes to level and hierarchies, you really need to know your purpose, and your priorities.
For my #FollowUpFriday I finally joined the Nonprofit Academy!
Woo-hoo! What a great follow up activity. 🙂
I’ve started scheduling my follow up items for Fridays. #FollowUpFriday has become a positive habit.
Wonderful! Thank YOU for the support you’ve given this since it started as an impulsive idea. 🙂
Marc, great comments about clearing your desk. A few weeks ago, I started to set the timer on my phone for 15 minutes a day where I focus on my office and don’t look at my computer. My desk is cleaner, my filing isn’t pilling up, and it’s so nice to not look at a screen for a guaranteed 15 minutes a day!
Oh wow. What a great idea!!
I am working on gathering a list our donors to thank them with a special photo book of impact they made possible through their giving. The book arrives tomorrow and we ship them out next week, can’t wait to share more stories and pictures of life change in Kenya!
Hi Marc,
You are amazing. May be there is a reason why I keep reading your email articles. I love this “Follow Up Friday” thing, no matter how much I try to ignore your articles I keep coming back to reading them. Follow up is not my greatest strength and it led to me not filing my non profit taxes thereby lost the 501c3 status. Lack of of reliable volunteers leading to overwhelming responsibilities led to an overwhelming pile of to do list and follow ups. Well the easiest thing was to hurry my head in the sand, of cause you can imagine the end. I’ve since taken baby steps towards following up on things. Oh well it is an on going battle for me. Thanks for the “FollowUpFriday”, we can all use a guardian angel 🙂
Angela: It is amazing how things snowball, isn’t it? Good for you for taking the baby steps!
I followed up with a donor who I have been trying to meet with for over a year. She has been amenable to a meeting, but our schedules never meshed, and she never even responded to my last invitation. She just made another gift a week or so ago so I emailed her today to say thank you and try again to get a visit. I remembered that her son was about 9 weeks old when she and I had first corresponded, which would make him about 2 years old now. I wished her a happy Friday, thanked her for her gift, and mentioned that I hoped she was enjoying the adventures of parenting a toddler (coming from a mom of a 3-year old.). I offered two possible dates and times to meet for coffee, the week after next.
Her response: “You are the nicest, keep track of things so well, and are so great at following up…. I would love to meet with you, and [date/time] at [proposed location] works great.”
I admit, I did the happy dance. Then wanted to share with my fellow follow-upers!
CONGRATULATIONS, Julie! We’re happy dancing with you! 🙂
Today I am prioritizing the important over the ever-increasing urgent to-do list. Responding to new connections, working with our teams in Kenya on program reports, pursuing leads on much-needed office space, and remembering to breathe. 🙂
Good for you, Amy!
I agree with you, Mark, on continuing the follow up until you get a hard no – I recently had a perfect example where we have a significant proposal in front of a potential new donor – tailored specifically per his request, but we hadn’t heard from them in over 9 months, despite a few follow ups from me and the volunteer. My ED said “they’re obviously not interested,” but I told her I was going to give it one more try and sure enough, we received a response that they are still interested, but in the middle of a corporate deal that was taking up their time and to follow up again in the spring.
What a GREAT reminder, Christine!!
The mistake: Even I think that I have not made a mistake ,that isn’t the perception of a donor. So I have send a mea culpa mail today to say sorry about misunderstandings etc. I am curious about her answer and will share that answer with you.
Ooh. It is hard to apologize for a mistake that is one perceived by the donor even if not by you. Can’t wait to hear how it goes!
I really like Follow up Friday. Like today: We got support from Zoo for a long time and today they have asked us if our bank details are stiil the samefor their yearly donation. By FB I know that it is the birthday of the Conservation Manager. So I have called him and even sing : ” Happy Birthday ” ! His E mail answer?
Thanks and also for the song
Have a nice weekend!
Kind regards
Nice!
Marc, thank you very much for including me in this special group of “follow-uppers”. Your motivation to follow-up has been an encouragement because sometimes it can get to be overwhelming with all the things to do. Procrastination makes it worse. Your encouragement to do this important work is very much appreciated.
Wonderful! Thanks for the kind word. 🙂
With the storm quickly approaching Florida, I am getting out all of the thank you notes to donors who participated in our book drive for Ghana. The 108 children in our Reading Camps wrote thank you notes and I am sending them with photos to donors today.
Great idea and I hope you’re alright!
Friday is now my day set aside to the 75 people I am committed to connecting to. It helps me focus my creativity and makes Friday my most nurturing and intentional time of the week. This idea has been a great blessing. Thanks Mark for this inspiration
What a great way to use that time! I love that it’s nurturing too. 🙂
Today I followed up on e-mails! We had overseas staff training with us this past week, and my e-mail inbox was piled high! One e-mail in particular was from a very successful CEO/Business owner to me regarding a collaborative project. When I read his e-mail, it prompted a question and I sent him an e-mail asking for some more detailed information. He told me he does not keep e-mails longer than 3 days in any of his folders if it is something he passes on to someone else, which was what happened. He suggested I reach out to that third party. His success comes from handing off as much as he can to trusted others. What a great follow up lesson – when we trust those we work with to handle tasks, our follow up will be short, sweet and complete!
Wow. What a powerful lesson!
Spent most of the afternoon Wednesday (I know that’s not Friday) on the phone following up with about 20 donors. Left lots of messages but had some awesome conversations with supporters who were blown away by getting a simple phone call. Reminded me that It’s always worth the time and effort to follow up!
Love it! It’s always amazing how powerful a simple phone call can be!
#FollowUpFriday has become an idea that is vital to my fundraising efforts and personal growth. Marc, I am grateful that you shared this revolutionary idea…Recently, one of my co-workers placed a note on my door that said, ‘Do Not Disturb. Chalmer is making phone call to raise money so you can have a paycheck!’ …it worked! New #FollowUpFriday Do Not Disturb signs are in the works.
Ha! That helps clarify what you do! 🙂
Friday is always a good time to follow-up with administrative/support staff to make sure you know where they are at on the mundane things (processing donations, acknowledgement, donor care mailings, etc.) and know how to prioritize work in the coming week.
Great ideas!
It’s St. Patrick’s Day and follow up Friday… a great combo! I met with one of our best volunteers and donors today who brought us corned beef, boiled potatoes and cabbage from his favorite restaurants! Our Sisters and staff enjoyed it so much, we are all going to follow up with a BiG thank you to this outstanding Irishman!
VERY NICE!!!!
Marc, this past Friday I created an email to go out today (better than sending on a Friday) to our board members reminding them about all donating a bottle of their favorite (moderately priced) wine for a “board select wine basket” to be used in our silent auction for our upcoming fundraising event in May.
Wonderful idea, Jory!
Thanks for this great tip, I will implement it today!
Wonderful!
Our Development Staff has made #FollowUpFriday a household name after just a few weeks of jumping on board with the idea. We now spend a few minutes each Friday morning planning who and how to contact each donor. Thank you for the encouragement!
Wonderful! I’m so glad to hear this is a new “normal” for your staff!
#Followupfriday today I am contacting each of our Board Members to thank them for their work and ask them to help me connect with their business contacts to help me reach our very lofty sponsorship goals for our 2017 season! They asked me to increase our sponsorship dollars by 80% next year!
Good for you. And holy cow! 80% increase?!
Yes! An 80% increase in corporate sponsors which is my main responsibility! I am 43% there and am hoping to get most of it by the end of January!!
Congratulations!
I was once called tenacious by a prospective donor. I took it as a compliment because they ended up donating $20,000! That’s what you get for following up!
Carol: That is AWESOME! Thanks for sharing such a great story!
Sending thanks to donors in support of our one and only fundraising benefit on Sept. 18 (and general daily giving). We looked at our demographics and alumni base and reached out to those on our database who had never given, hoping for a response. So far, so good. We can only see the results of our work after the event. Also have volunteers who help put this together with my staff, who are the heroes for our organization. I don’t know what I’d do without them all. #follow-up-friday #tgif Can I have another cup of coffee, please?
What a fruitful morning! Maybe TWO cups of coffee? 🙂
Embracing my Adult ADHD and ordering a new vitamin pack…my focus at this job the last year has been a little off because of the very relaxed environment…which I love and appreciate…but also messes with my “best under pressure” work ethic. Research and knowing how I work have led me to a different type of vitamin pack…so here goes! Trying to make the most of the type of person I am, how God created me and how best to focus and concentrate on donors!
Yay! Way to go, Susan!
Although not donor related, a follow-up email to a friend of a friend of a friend of a friend (I think I got that right) at UNC-Chapel Hill resulted in her using my book as on of the required readings for her public policy class for the fall semester.
Woo-hoo!! Go Rebecca!
Finally organizing my July ‘to do and thank lists’ so I can pitch the post its and reminders I’ve scibbled during the past few weeks. We recently sent an appeal to lapsed and non-donors.. I’m also making phone calls to thank them for coming on board with us!! TGIF!!
Sounds wonderful!
Follow-up Friday? Huh. I’m not going to do anything!
…for at least half an hour. I’m working to discipline myself to let my most productive computer (brain) sort through all of the important activities and rabbit trails that I’ve focused on and been distracted by in recent days. My purpose is to extract and elevate the urgent & important from the melange of “stuff” in my head while subjugating the urgent & unimportant. This allows me to focus on priority items and creates a major part of my work plan for next week.
I get to enjoy a small pool of peace and quiet. And, I sometimes can’t help but also reflect on things accomplished…I changed my overdue wiper blades two days ago!
DC: I love it! Enjoy your “at least half an hour”!
i have a list of 40 donors and am making a commitment to meet with each of them for coffee over the next year. After a few years in development, I’m now on firm enough ground to do this. My local mentor is a former insurance salesman, now in his 80s, who quietly spearheaded most of the things that make our town a great place to live. The best thing you can do, he said, is ask for their advice, then shut up and listen.
Awesome!
And I agree, there is magic in shutting up and listening!
I like the ‘listen’.. so important!!
I had sent a letter to the widow of a favorite board member who passed unexpectedly last month. She emailed me back sharing that the offer to have paver made in his memory was a very thoughtful gesture. I emailed her back and let her know I would contact her when the paver was ready to be installed so she and her daughter could come to the shelter. I had also enclosed some pictures of him in my initial letter and she appreciated that too.
Awesome, Erin!
I sent a “Tax week survival kit” to a couple of our donors who are CPA’s this week. It included things like 5 hour energy, Tums, aspirin, and all kinds of snacks, soups, coffee, & sweets. They loved it and it was such an inexpensive and fun way to let them know we appreciate them.
This is so cool, Karen!
Every other #followupfriday I send out a report to our board development committee to update them on what we’ve been working working on and where our mission is being met by our supporters! So fun to send these encouraging reports!
David: That is such a great idea!
I participated in #FollowUpFriday by writing a handwritten note to our staff in the Engineering department who always go above and beyond for us. I also wrote a handwritten note to a Foundation that just awarded us a grant! It’s so much fun to push aside all the admin tasks I get wrapped up in and do this instead. Thank you Marc for the reminder!
Rachel, these are so inspiring! Thank YOU for making the time to thank people like the Engineering Department!
Yesterday was a great follow up Friday : My wife was wellwilling to dirve me to sponsor and in the meanwhile I took my agenda and was calling a part of teh alphabet. Peolpe I haven’t spoken for quite a while, raise some money for our foundation and extending our network. TGIF
WONDERFUL, Ron! Congratulations! TGIF indeed. : )8
Following up with our donor heroes with personal notes and thank you cards. It felt good too! I hope they feel good knowing they supported a great cause!
It does feel good, doesn’t it? Well done!
Following up today on securing some raffle prizes for our annual event! Thanks for the motivation!
Awesome!
The local community development corporation and I have been saying “We must talk,” for months. Last week, we did, and this week, I sent them a proposal to consult with them on developing a communications strategy they can actually put into practice.
Love it!
Following up with a local group who may be a great source of funding for us in the future! And….always, saying and writing THANK YOU to those who support our mission. TGIFF!!
Sweet!
I’m following up on some business items. (Turning in my reimbursements for fiscal year closing, for one; getting my computer backup issues resolved for another!) Too often we get caught up in the urgent and the mundane (but necessary!) gets pushed to the side. Thanks for the Friday reminders!!
JB – those are awesome. Sometimes the most important follow up items are more “internal” than “external.” Great reminder!
Yay. It worked.
Following up with potential event sponsors with a handwritten note and an easy response method.
Handwritten notes are powerful!
This will make your day Marc…After following up with my Director, I am following up on my training for the year and JUST SIGNED UP FOR THE NONPROFIT ACADEMY!! Best follow up Friday this year! 🙂
I LOVE IT! Welcome to http://www.TheNonprofitAcademy.com!
Today I am following up on proposals submitted to potential clients. #FollowUpFriday it is!
Awesome!
I have put a note on my calendar to call a supporter to go for coffee in the New Year. She called to thank us for a new calendar. This is a city councilor who has a deep appreciation for our work with families when a person has a mental illness.
Great! Perhaps you could drop her a couple lines in a note thanking her and wishing her a happy New Year too!
Marc,
Thank you for the “follow up Friday” note. I spent the this morning, sending out a note to every client — just thanking them for their business and wishing them a blessed Christmas. I then made a reviewed the year with the successes and opportunities that I had for this year. I am happy to say that I had more successes than opportunities.
Have a blessed Christmas in your new home.
Rob
Woo-hoo! What an inspiring and productive morning you’ve had!
Today I am following up with some training opportunities. I am from an education background, and continuing education is SO important. Today I am reaching out to colleagues that are working on hosting training/seminar opportunities and following up with some e-mails I have already received about course offerings. This all ties in to my final budget proposal which needs followed up on today as well.
All wonderful #followupfriday activities!!
I thanked on Facebook staff and volunteers for all their help to run our society!
Those sound like good groups to thank!
What a great idea. You are so right about being accountable to our friends in the nonprofit world. I working on finishing sending out my newsletters and getting christmas gifts to my sponsors ready, 27 total. Blog post is the next job to be tackled.
You’re so right, Patricia!
What a robust list you have!
I just sent out hand written holiday wishes to my top 20 accounts I am currently working with…some are in a stall pattern, some I’m waiting for their “committee” to make their end of year funding decisions. Who doesn’t like to get a hand written card?
Nice job, Madeline!!
I’m reading John Grisham’s book, Sycamore Row, in which the protagonist faces what he calls “fish Friday.” These are contacts and calls that have been sitting around for a while so, like fish, they are beginning to stink. He sets aside time that day to make the contacts and calls so that his Monday is a fresh start.
Marc, you’re right on track. Let’s tie up loose ends, follow-ups, the “nasties” today, and start fresh with new and better things on Monday. Thanks for this concept.
DC
Nice! I like that take on it. (And I’ve heard good things about this latest book.)
Glad you’re on to it too, DC! Have fun finishing up the “nasties.” 🙂
My take on follow-up is ‘try again’. When you receive a reply to a begging letter that reads: “It is not something that we would be interested in funding”. To get over the disappointment I want to write to them again putting my case with a different slant.
Mary: So many things in your comment set off red flags. I’m sure you didn’t mean it this way.
For example, we’re NEVER begging. So we’d never send a begging letter.
http://fundraisingcoach.com/2007/09/25/fundraising-secret-4-youre-not-begging/
And immediately going back to a funder with the same ask, just a “different slant,” sounds more disrespectful than relationship building. If they say “no,” they do generally mean “not now.” But that doesn’t mean to “hit them up” immediately again. I know in selling knives you’re supposed to stop only after 5 no’s. But fundraising isn’t selling knives.
Given what I said here, am I right to assume I’m mistaking what you meant?
Our Advisory Board met the week before Thanksgiving so my follow up Friday involved Thanking them for their time and support and to really let them know how valuable they are to our development team…. N
ext on the docket;.. following up with our donors who just received our holiday appeal; just to say thank you.
YAY! What a great #FollowUpFriday activity!
Following up with Baby Boomers in Howick (god’s waiting room in South Africa) has been my goal this last week…there are 3 key donors all past 70 who require gentle and wise follow up….learning to be patient and build relationships of trust and love before asking for big bucks to make a difference! Thanks for this best practice of following up…
Nice! Sometimes the fastest way is to go slow!
You are welcome!
Following up on advertising team creating yearend campaign for matching gift of $25,000.
Nice!
I am afraid of this Follow Up Friday because it is Friday the 13th ! but the rest of the year TGIF !
what a great idea!!!
Thanks!
You inspire me to keep in touch with our donors on a regular basis. #FollowUpFriday today is getting our volunteers energized for our September Gala!
Wonderful!! 🙂